Return Policy
At Boostlore, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it for a refund or exchange within 14 days of the delivery date, subject to the terms and conditions outlined below.
- Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 14 days of the delivery date.
- The item must be in its original condition, unused, and in the same packaging as received.
- The item must have all original tags, labels, and accessories intact.
- Proof of purchase, such as the original receipt or order confirmation email, must be provided.
- Non-Returnable Items
The following items are not eligible for return:
- Perishable goods, such as food or flowers.
- Custom or personalized items.
- Gift cards.
- Items marked as "Final Sale" or "Non-Returnable."
- Opened or used items, unless they are defective or damaged upon receipt.
- How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Email us at [Insert Contact Email] or call us at [Insert Contact Phone Number] within 14 days of receiving your order to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.
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Receive Return Instructions: Once your return request is approved, you will receive instructions on how to return your item(s). Please follow these instructions carefully to ensure a smooth return process.
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Package Your Return: Securely package the item(s) you are returning, including all original packaging, tags, labels, and accessories. Include the proof of purchase in the package.
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Ship Your Return: Ship the item(s) back to us using a trackable shipping method. You are responsible for the cost of return shipping, unless the item is defective or damaged upon receipt.
- Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [number] days.
Please note that shipping fees are non-refundable, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective items).
- Exchanges
If you wish to exchange an item, please follow the return process to return the original item. Once your return is received and processed, we will issue a refund, and you may place a new order for the desired item. Exchanges are subject to product availability.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number]. We will arrange for a replacement or refund, including return shipping costs, at no additional charge.